 How do I suspend my account?You can suspend by completeing and returning the Suspension Request Letter.
Suspension costs $9.95, and is payable with your next bill after you return from overseas and contact UBI to reconnect your service. You can suspend your service for a maximum of 3 months if you are in contract term, and a maximum of 6 months if you are outside your contract term.
Your monthly billing stops for the period you suspend your service. It restarts on the next billing date after you have returned and reconnected your service, or automatically if the suspension exceeds the maximum period.
Please note if you suspend your service within contract term, your contract term automatically extends for the period you suspended your service (for example, if your contract term is 12 months, and you suspend your service within term for 2 months, your contract term extend to 14 months from the date your service was activated).
Call UBI on 1300 400 800 to find out more about suspension. How do I change the audio track/sound track on euronews?With the news channel, euronews, keep up to date in your own language.
euronews on UBI currently broadcasts in English, Arabic, Turkish, Spanish, Portuguese and Farsi.
Changing the audio track/soundtrack is easy.
UEC STB
Press the Blue Speakerphone button on the UBI Remote Control. Keep pressing the Blue Speakerphone button until you reach your desired language and press OK.
Some languages might not be labelled correctly or show "unknown".
HUMAX STB
Press the Green Speakerphone button on the UBI Remote Control. Scroll up and down with the arrows and press OK once you've reach your desired language.
If you are experiencing problems, contact the UBI on 1300 400 800.
I don’t have a current subscription with UBI, can I still watch Aghapy TV?Yes!
If you already have a satellite dish correctly installed and pointed to Optus D2 and a Free to Air satellite receiver, you should be able to receive Aghapy TV.
All you need to do is tune in the necessary frequencies on your Free to Air satellite receiver;
If your Free to Air satellite receiver has a Network Scan option:
Frequency: 12644
Symbol Rate: 22500
Polarization: Horizontal
FEC: 3/4
Aghapy TV should be on channel 152.
If your Free to Air satellite receiver does not have a Network Scan option:
Frequency: 12421
Symbol Rate: 22500
Polarization: Horizontal
FEC: 3/4
Aghapy TV channel number could vary.
If you do not have the necessary equipment, you can purchase your equipment and start a free account with UBI World TV to watch Aghapy TV.
Kindly call UBI World TV on 1300 400 800 for more details.
Note:
- Regular UBI Customers do not have to adjust any frequencies as they are already receiving Aghapy on channel 152 from their UBI STB.
Why was an advertised program was not broadcasted?UBI broadcasts a number of international TV and Radio channels, and ocassionally the advertised content on one of these channels may not be available if the broadcaster does not have broadcasting rights for that particular program in Australia and/or New Zealand.
What happens if I am late in paying my UBI account?If you are unable to make your monthly payment please contact UBI on 1300 400 800 to discuss alternatives.
You have a grace period of 6 days after your billing date (when your payment is due) to make a late payment.
If your payment is not received within 6 days of your billing date, your service will be automatically disconnected.
Please note that if your service is disconnected, you will be required to pay a Reconnection Fee of $9.95 (in addition to your overdue monthly bill) to have your service reconnected.
Can I change the package/channels I am watching?At any time during your the term of your contract, you can upgrade your package to a different package of equal or higher cost. During your contract term you may not downgrade your existing package to a different cheaper package.
You may subscribe to any add-on channels/packages that UBI offers at any time during your contract. You will need to pay the additional monthly subscription fee for any add-on channels/packages you select, and continue to subscribe to the minimum term for each channel/package you select.
Kindly call UBI on 1300 400 800 for more details.
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