You can upgrade your package to a different package of equal or higher cost at any time during the term of your contract. During your contract term you may not downgrade your existing package to a cheaper package.

You may subscribe to any add-on channels/packages that UBI offers at any time during your contract.

You will need to pay the additional monthly subscription fee for any add-on channels/packages you select, and continue to subscribe to the minimum term for each channel/package you select.

Call UBI on 1300 400 800 to find out more about modifying the package you are subscribed to.

If you are going overseas you can suspend by completeing and returning the Suspension Request Letter.

Suspension costs $24.95, and is payable with your next bill after you return from overseas and contact UBI to reconnect your service.

You can suspend your service for a maximum of 3 months if you are in contract term, and a maximum of 6 months if you are outside your contract term.

Your monthly billing stops for the period you suspend your service. It restarts on the next billing date after you have returned and reconnected your service, or automatically if the suspension exceeds the maximum period.

Please note if you suspend your service within contract term, your contract term automatically extends for the period you suspended your service (for example, if your contract term is 12 months, and you suspend your service within term for 2 months, your contract term extend to 14 months from the date your service was activated).

Call UBI on 1300 400 800 to find out more about suspension.

You must contact UBI to advise of your new address and telephone details, so that you are able to receive important information from us (for example your bills, and new product and service information).

If you are moving to a new house, you will need to arrange a UBI preferred installer to install all the necessary satellite equipment to receive UBI in your new premises.

If you are moving into a building or townhouse, you will first need to get the necessary Body Corporate approval before organising your satellite installation.

You can take your existing decoder box with you and use it at your new home.

If moving premises is going to take you more than 4 weeks during which time you will not have access to your UBI service, please contact us on 1300 400 800 to suspend your service.

When you subscribe to UBI your equipment - Decoder Box, Remote control and Smart Card - come with 1 year warranty from the manufacturer, effective from the day your service is first activated.

If your remote control is still under warranty, you can have a replacement free of charge if you return the faulty one back to UBI.

If you need a remote control and it does not fall under the warranty conditions, you will need to pay a $33 fee which will be charged along with your next monthly fee.

Please call UBI on 1300 400 800 and speak to one of our friendly representatives to organise the delivery of the remote control.

You may terminate your service after your minimum contract term has expired by providing UBI with 1 month’s written notice.

On termination, you are liable to pay any fees you have already been billed that remain unpaid. In addition, if you wish to terminate your service before your minimum contract term has expired, you will be liable for all subscription fees due for the balance of your contract term (for example, if your contract term is 12 months, and you wish to terminate after 8 months, you will need to pay UBI the subscription fees for the remaining 4 months of your term).

On termination, if you lease your decoder box from UBI you are required to return the box to us. Failure to return the box will result in you being charged $295.00 (the recommended retail price) for the box.

On termination, you must return the smart card to UBI, or you will be charged $65.00.

Please contact UBI on 1300 400 800 for further information regarding termination, as well a UBI termination letter. 

You may transfer ownership of your subscription contract at any time by notifying UBI. This is a service called Assignment and is free of charge.

Please note It is the subscribers’ responsibility to make sure the assignee (person who is taking over the contract) is aware of the following:

1. The minimum term remaining for the contract (if applicable).

2. Balance of contract fees are payable by the assignee.

3. Any payments outstanding are payable by the assignee.

4. If the assignee lives at a different address they are responsible for all costs to install the equipment at their premises before the contract is effectively assigned.

Assignment of the contract will be effective once UBI receives the “transfer of ownership” form signed by both the subscriber and the assignee. 

Call UBI on 1300 400 800 to find out more about Assignment of your contract or click HERE to download the Assignment letter.

UBI offers a variety of different products and services to suit the tastes of everyone.

Language packages offer a combination of several  TV and Radio channels in each language.

A-la-carte channels are available in selected languages, allowing viewers to subscribe to their preferred single channel.

Add-on channels/packages offer viewers a selection of premium channels that can be subscribed to once they have already subscribed to a language package.

For more information about the diverse products we offer, please visit the “Languages” section of this website.

To subscribe to UBI you need a satellite dish and a UBI decoder box.

All the equipment you require can be purchased through one of our recommended installers.

Call UBI on 1300 400 800 to find out the cost and easily organise the installation for you, or fill in our subscription form.

You may subscribe to any add-on channels/packages that UBI offers at any time during your contract.

You will need to pay the additional monthly subscription fee for any add-on channels/packages you select, and continue to subscribe to the minimum term for each channel/package you select.

Call UBI on 1300 400 800 to add an extra channel to your subscription.

UBI is constantly reviewing and developing our services, programming, and delivery mechanisms to provide the best possible product for our customers.

We are currently focused on launching all our language services, and reviewing our programming in accordance with our customers’ feedback.

Over time we will look into the possibility of adding English channels to out platform, in order to provide our services to wider range of preferences.

The UBI World TV signal does not include access to free-to-air terrestrial channels. You will need to access these channels via a terrestrial antenna or other appropriate means.

As a UBI valued customer, please call UBI on 1300 400 800 and speak to one of our friendly representatives who will provide you with technical assistance over the phone, and can organise a recommended installer to visit your house if required.

You can also visit our Technical Help section, to find solution to the most common technical issues.

The UBI World TV signal is broadcasted via satellite, and can be received across most areas of Australia.

In Metropolitan Areas
We will refer you to a third party technician to arrange installation of required equipment to receive the UBI signal

In Non Metropolitan Areas
If we do not have a third party technician in your local area, you can contact a local satellite dish installer to confirm the specific equipment needed to receive our signal in your home.

If you live in an apartment or complex, you need to ask your landlord, property manager or body corporate for permission to install UBI World TV. If you're not authorized to mount the dish on the roof or the side of the building, you may be able to install the satellite dish on your balcony if this faces North, but you still need permission from your body corporate or landlord.

Contact UBI World TV on 1300 400 800 for further information, and one friendly & professional Customer Care Representatives will guide you through the installation process.

Only the following UBI branded decoder boxes, models UEC DSD 990 or Humax IR-ACE II can be used to receive UBI WORLD TV services.

If you already own a UBI decoder box in good working order and would like to resubscribe to UBI, then you don’t need to purchase a new one.

Please note a decoder box associated to an existing contract or a terminated contract with an outstanding amount can not be used to create a new subscription contract.

Call UBI on 1300 400 800 to find out more about using an existing decoder box.

UBI supports only one decoder box, connected to a single TV set per subscription contract.

Should you require an additional decoder box, a new subscription must be taken up.

Call UBI on 1300 400 800 to find out more about an additional subscription and to organise the installation.

UBI WORLD TV broadcasts from Optus D2 satellite –which has recently replaced the old Optus B3 satellite.

Your billing date is the day of the month your UBI service was originally activated (for example, if your contract was first activated on May 10, your billing date is the 10th of each month).

Your UBI monthly bill covers your UBI subscription fee for all packages and services you have subscribed to, your account processing fee (if paying by invoice), any charges you have accrued during the preceding month (suspension, reconnection etc), and any overdue fees previously charged to you.

UBI offers 3 different payment methods: direct debit from your bank account, credit card or Invoice

1. Direct debit from a bank account

* Automatic monthly debit on the due date

* Requires a Direct Debit Authority Form to be received by UBI with bank account holder’s signature.

2. Direct debit from a Credit Card

* Automatic monthly debit on the debit day

* You can call UBI to provide your Credit Card details over the phone.

* UBI can send you a monthly Invoice which you can pay via:

 1. Post Bill Pay (PBP), at any Australia Post Outlet, by cash, cheque or EFTPOS.

  2. BPAY , through your financial institution.

* Payments made via PBP and BPAY take up to 2 business days to be received by UBI.

* An additional $3.95 account processing fee applies to each invoice.

 

To change your payment method to:

• Direct Debit from a bank account, please download a Direct Debit Authority Form, you can print it out, sign it and send it to UBI WORLD TV. Alternatively, call UBI on 1300 400 800 and speak to one of our friendly representatives to request a form being posted or faxed to you. Please make sure your DD form is received by UBI at least 2 business days before your payment is due.

• Credit Card, please download the Credit Card Authority Form (link), you can print it out, sign it and send it to UBI WORLD TV. Alternatively, call UBI on 1300 400 800 and speak to one of our friendly representatives to provide your Visa or Master Card details over the phone. Please notify UBI of at least 2 business days before your payment is due.

• Invoice, please call UBI on 1300 400 800 and speak to one of our friendly representatives who will process your request for you. Please note that by choosing to pay by Invoice you will be charged a $3.95 Account Processing Fee in addition to your monthly subscription fee. Any discount or benefit you received when subscribing to UBI that required a CC/DD payment will be lost and you might need to pay extra fees.

Please do not provide us your credit card or direct debit details via email - please follow the notification processes above to provide is with these details.

If you did not receive your monthly bill because you have moved from your previous address, please call UBI to update your details.

If you do not have the last monthly invoice, you can still pay at the Post Office or via BPAY with any old invoice UBI has previously sent to you.

If you do not have an old invoice, please call UBI to request a new invoice before your payment becomes overdue.

Remember you can always change your payment method to Credit Card or Bank Account for greater convenience.

You started receiving a payment reminder because the monthly payment to UBI that was debited from your nominated account has not yet appeared in our records.

If you see this message appearing on your TV screen, please call UBI and arrange your payment to avoid disconnection of your services and a consequent reconnection fee.

Please note that if your payment method is Direct Debit from your bank account and payment was rejected due to insufficient funds, you might be charged a Dishonour Fee on your UBI account as a result of banking fees we incur.

If you wish to make a one-off payment with your Credit Card to clear your overdue account, simply call UBI on 1300 400 800 to arrange this.

Please note that paying an overdue account with your credit card is an exception, and is limited to a maximum of 2 occasions.

To make regular payments regularly from your Credit Card, you can change your standard payment method over the phone to Credit Card, and save $3.95 a month!

If your service has been disconnected due to non payment, you need to make your overdue payment plus an additional reconnection fee of $24.95 before the service can be reconnected.

For fast reconnection you can:

• Call us and provide your Credit Card to make immediate payment for the outstanding amount.
• Pay in cash at any Australia Post Office, and fax us the receipt of your full payment.

In order to avoid being disconnected again in the future, please pay 48hrs before your due date if you are paying at a Post Office, and 72hrs before your due date if paying via BPAY.

Please note that accounts where services have been disconnected due to non payment that remain unpaid for more than 30 days will be closed, and recovery procedures will be initiated.

To access the program guide of the channel/s you are interested in, please go to the TV Guides section of our website and follow the prompts.

Please note in most cases you will be connected to the website of the broadcaster of the channel you have selected. UBI has no responsibility in providing an updated and accurate program guide on the broadcasters website, but we are in constant contact will all our broadcasters to request they provide the most up-to-date program information available for our subscribers.

At UBI we always welcome your feedback. To send us your comments and suggestions, kindly complete our feedback form.

Please note that you also have the option of sending your feedback directly to broadcasters, via the available options on their respective websites.